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FAQ

Answers to the questions we hear most from graduates, families, and nursing schools. Don't see your question? Send us a message or call us. We're happy to help.

Products & Quality

What does NursingPin.com sell?

We make graduation pins, necklaces, and charms for nursing pinning ceremonies, white coat ceremonies, and medical graduations. Each piece is available in solid 14K yellow gold, 14K rose gold, or tarnish-resistant sterling silver.

Besides nursing (RN, BSN, MSN, DNP and more), we carry designs for dental, pharmacy, physical and occupational therapy, physician assistants, medical assistants, midwives, respiratory and speech therapy, veterinary medicine, and other healthcare fields. Browse all collections.

Who makes your jewelry?

We do. NursingPin.com is a 5th-generation family of master jewelers and diamond setters in the Smoky Mountains of Tennessee. We design and manufacture our pins ourselves, and graduating students, colleges, and nursing schools have trusted us for over 30 years.

Is there a warranty?

Yes. All of our nursing pins and medical jewelry come with a lifetime warranty, so your pin will look as good years from now as it did at your pinning ceremony.

Which pin is right for my degree?

Choose the pin that matches the credential you're earning, for example RN, BSN, MSN, or DNP. Each is listed by name in our Graduation Pins collection. If your school has specific requirements or you're not sure which one to pick, contact us before you order and we'll point you to the right piece.

Do your pins make good gifts?

Absolutely. Our pins, necklaces, and charms are popular gifts for new graduates and for healthcare professionals at any stage of their career, and they're made to be worn every day, not just at the ceremony.

What payment methods do you accept?

At checkout we accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, and Google Pay. For class and school orders we also accept checks and purchase orders (see below).

Class & Group Orders

Do you offer discounts for classes or groups?

Yes. Orders of 10 or more pieces get 10% off the sale price. You can mix and match different pins and jewelry in the same order and still qualify. Many graduating classes, groups, and professional organizations order this way. Learn more about class discounts.

Is shipping free on class orders?

Yes. Shipping is fast and free on all group and class graduation pin orders.

Do you accept purchase orders from schools?

Yes. We gladly accept purchase orders from colleges, universities, and technical schools. For class orders we also accept credit cards, debit cards, and checks, so your class can collect money in whatever way works best.

How do we start a class order?

Give us a call at (865) 266-9057 or (800) 600-1458, and we'll work out the details with you. We want ordering for your whole class to be as easy as possible.

Shipping

How quickly will my order ship?

We're factory direct, so we usually ship the same day. All orders ship from Knoxville, Tennessee.

How much does shipping cost?

You choose your shipping speed at checkout:

Service Cost Delivery time
U.S. Ground & Military FREE 1–7 days
Priority Mail $7.95 flat 1–3 days
Express Mail $22.95 flat 1–2 days
International Standard $17.95 About 6–14 days, depending on customs
My pinning ceremony is coming up soon. Can I still get my pin in time?

In most cases, yes. Because we usually ship the same day, choosing Priority Mail (1–3 days) or Express Mail (1–2 days) at checkout is the fastest way to get your pin. If your ceremony is very close, contact us right after you order so we can make sure it goes out quickly.

Do you ship internationally?

Yes. Standard international shipping is $17.95 and takes about 6–14 days, depending on customs. Faster international shipping can be arranged. Email us at nursingpin@gmail.com for details.

Returns & Exchanges

What is your return policy?

You have 30 days after receiving your item to request a return. To be eligible, the item must be unworn and unused, in the same condition you received it, with tags, in its original packaging, and with your receipt or proof of purchase.

Sale items and gift cards can't be returned. See our full refund policy.

How do I start a return?

Email us at nursingpin@gmail.com to request a return authorization. Please wait for that authorization before sending anything back, because returns sent without one can't be accepted. Approved returns go to:

Foothills Design
PO Box 22071
Knoxville, TN 37933
United States

Who pays for return shipping?

If you've simply changed your mind, return shipping is your responsibility. If the item is defective, we'll send you a prepaid return shipping label along with instructions.

Can I exchange an item?

Yes. The fastest way is to email us at nursingpin@gmail.com. We can send the new item out and arrange the return of the first one.

What if my order arrives damaged or I received the wrong item?

Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or not what you ordered. We'll look into it and make it right.

How long do refunds take?

Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 5 business days, though your bank or card company may take a little longer to post it. If more than 10 business days have passed since approval, please email us.

I live in the European Union. Do different rules apply?

Yes. For orders shipped into the EU, you may also cancel or return your order within 3 days for any reason. The item must still be unworn and unused, with tags, in its original packaging, with proof of purchase.

Still have a question?

We're a family business and we love hearing from graduates and schools.